The importance of community management

Investing in a community management solution can significantly reduce the time to onboard partners, enabling accelerated time to revenue and improved customer relationships. Furthermore, ongoing maintenance is significantly reduced, with partners able to take control over their own information, reducing the total effort to onboard and maintain the relationship for both your organization and theirs. It also provides centralized visibility to your relationships with a given partner so that you can identify opportunities to extend B2B integration with that partner.

With Sterling Commerce community management solutions, you can:

Recruit new partners easily

Our community management experts make it easy. We will research your partners' capabilities and how likely they might be to comply with your B2B initiatives. We will offer conversion assistance to you and your business partners in the migration of existing EDI traffic from your current VAN (value-added network) to the Sterling Collaboration Network.

Offer onboarding solutions for any size partner

We offer solutions that work from the smallest to the largest partner. We can convert incoming faxes, e-mail, and postal mail to EDI or XML documents; comply with AS2 mandates; and provide translation and mapping services. And we offer Web forms to exchange documents over the Internet. 

Ensure successful trading with new partners

We run both communication and data-verification tests to ensure successful trading and ongoing operations.

Take a look at the EDI Resources tab where you will find more.

Sterling Commerce has 15 years of expertise in setting up trading partner communities. You can take advantage of these solutions in a variety of deployment and operational models to meet your business needs, including delivery on premise or as-a-Service.